Cancelling your IELTS test

If you cancel your IELTS test up to two weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee.

Please note that refunds can take four to six weeks to process.

If you want to request a refund, please read our refund policy prior to making a request.

You can apply for a refund: 

  • If you cancel your registration at least two weeks before the test date. You will receive a refund of the test fee, minus a 25% administration fee.
  • If you cancel your registration within two weeks or less of the test date, you will not receive a refund unless you can provide appropriate evidence to support your cancellation. If you want to do this, please complete and submit a Request for Refund Form and Bank account Form for Refund along with the supporting evidence. We will need to receive your request and supporting evidence at least 2 calendar days after the test date.

Please note that we do not accept sick notes issued by family members.

Requesting a test day transfer

Please note that the new test date must be within three sessions of the original date. If you receive a transfer to the new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.

If you want to request a test day transfer, please read our test day transfer policy prior to making a request.
If you want to transfer to the different test date, you need to notify us at least two weeks prior to the test session you have registered for. To do this, please complete and submit a Request for Transfer Form

You can apply for a transfer: 

  • If you cancel your registration at least two weeks before the test date. Your registration will be transferred but you will have to pay a 25% administration fee.
  • If you wish to transfer test dates within the two-week period prior to the test date, we will treat this as a cancellation and you will not receive a refund unless you can provide appropriate evidence to support your request. If you want to do this, please complete and submit a Request for Test day transfer form along with the supporting evidence. We will need to receive your request and supporting evidence no later than two calendar days after the test date.