IELTS Test Takers are able to appeal against decisions affecting IELTS test results (e.g. decisions relating to results outcomes, malpractice and administration).
Application for an appeal.
The appeals process focuses on whether, in the course of reaching decisions, the IELTS Test Partners used procedures which were consistent with the regulatory authorities’ code of practice and applied the procedures properly and fairly. The appeals process is not concerned with making judgements about Test Takers’ work in the test, and an appeal will not normally involve re-marking or re-assessment of a Test Takers’ work.
The appeals process allows for reviews in three consecutive stages. A fee of £250 is charged for each stage.
Stage 1 – Case review by Independent Authority
Test Takers must submit their application within 21 calendar days of receiving notification of the decision and will be notified of the outcome of their appeal within ten weeks of submission.
Stage 2 – Case review by Appeals Committee
Test Takers who are dissatisfied after the Stage 1 decision, may submit an application for a Stage 2 Appeal. Test Takers must apply within 14 calendar days of the receipt of the outcome of the first stage appeal and will be notified of the outcome of their appeal within 10 weeks of submission.
Independent Review – Case review by Independent Reviewer
Test Takers remaining dissatisfied after the Stage 2 decision may submit an appeal for independent review. Test Takers must apply within 21 calendar days of the receipt of the outcome of the second stage appeal and will be notified of the outcome of their appeal within 10 weeks of submission.
The outcome at each stage may be confirming or overturning the original decision. Where an appeal leads to the overturning of the decision, the appeal fee will be refunded in full, including fees from any previous appeal stages.