IELTS results image

We know how important your IELTS results are to you, which is why we have detailed all of the information with regards to them on this page. On this page, you'll find information on:

  • when you'll receive your IELTS results both online and offline
  • how to send your results to other organisations
  • the validity period of your results
  • how to understand the score you've received
  • how to get your test re-marked in case you believe there's been a mistake.

Checking your IELTS results

You’ll be able to preview your results online and pick them up at 14.00 Astana time 13 days after the main test day.

Please note, if you've submited your Kazakh password when applying for the exam you need to add the letter N before the passport number when checking your results online.

You will receive one copy of the Test Report Form. 

You can pick up your Test Report Form in our office in Almaty on the 13th day after the date of the written test and in Astana on the 17th day after the date of the written test. If you live in another city the certificate can be posted to you by KazPost if you request this in advance.

Please submit the original document (national identity card or passport) when you come to collect the Test Report Form. If you cannot collect the TRF in person, you can arrange for a third party to collect it using power of attorney.

 

Sending additional Test Report Forms to other organisations

For a period of two years you can apply (to the centre where you took the test) for verified originals of the Test Report Form to be sent to recognising organisations. To do so, please follow the steps below:

1. Fill in the form to request the issue of an additional Test Report Form (TRF). Each additional TRF costs 2,500 KZT. You can pay at any bank by providing our bank details. 

2. We can send your additional TRFs online or via post. If you’re requesting online delivery, you should follow points 1 and 3 only. 

3. Please send us the following documents via email:

  • A completed form requesting the issue of an additional TRF;
  • A copy of your ID/Passport;
  • Proof of payment.

4. It will take us up to three working days to process your request. When your request has been processed you will be contacted by telephone or email. If you requested online delivery of your TRF, it will be sent to you within three working days. 

5. Candidates are responsible for organising postage of their own TRFs. You can choose any courier company and book a courier to come to our office. You should agree to a payment method with your chosen courier company. You should book your courier collection during our office hours only (Monday – Friday, 9.00 – 18.30). 

6. When your courier arrives, your TRF will be handed to the courier. You should let your courier know your name as they will be required to give this information in order for us to collect the TRF.

7. Institutions can receive a candidate’s score by contacting the IELTS online verification service. To do this they will need the candidate’s TRF number. This can be found in the lower right-hand corner of your TRF.

The validity period of your Test Report Form

IELTS results are valid for two years only.

Understand your IELTS scores

IELTS provides results for all levels of English: there is no such thing as a pass or fail. You will be given a score from zero to nine for each part of the test – Listening, Reading, Writing and Speaking

Find out more about how to understand your IELTS scores and the nine-band system.

Find out how IELTS scores relate to the Council of Europe’s Common European Framework of Reference (CEFR).

How to query your score

In the case you believe there has been a mistake in the marking, you can apply to our Enquiry on Results Service to have your test re-marked. This must be done within six weeks of the test date. You can choose which sections of the test are re-marked.

There is a fee of 60 GBP for this service, which will be refunded should your overall score change. Enquiry on Results can take up to eight weeks to complete. 

In order to apply for Enquiry on Results, you need to provide the following documents:

  • Your original Test Report Form
  • Filled-in and signed Enquiry on Results application
  • Enquiry on Results fee payment confirmation 
  • Copy of your passport or national identity card 
  • Original hand-written application for refund in English 

Please contact us for further information.

Appeals Process Overview

IELTS Test Takers are able to appeal against decisions affecting IELTS test results (e.g. decisions relating to results outcomes, malpractice and administration). 

Before submitting an application for an appeal, Test Takers are advised to read the full description of the appeals process.

The appeals process focuses on whether, in the course of reaching decisions, the IELTS Test Partners used procedures which were consistent with the regulatory authorities’ code of practice and applied the procedures properly and fairly. The appeals process is not concerned with making judgements about Test Takers’ work in the test, and an appeal will not normally involve re-marking or re-assessment of a Test Takers’ work.

The appeals process allows for reviews in three consecutive stages. A fee of £250 is charged for each stage. 

Stage 1 – Case review by Independent Authority

Test Takers must submit their application within 21 calendar days of receiving notification of decision and will be notified of the outcome of their appeal within ten weeks of submission. 

Stage 2 – Case review by Appeals Committee

Test Takers who are dissatisfied after the Stage 1 decision, may submit an application for a Stage 2 Appeal. Test Takers must apply within 14 calendar days of the receipt of the outcome of the first stage appeal and will be notified of the outcome of their appeal within 10 weeks of submission.

Independent Review – Case review by Independent Reviewer

Test Takers remaining dissatisfied after the Stage 2 decision may submit an appeal for independent review. Test Takers must apply within 21 calendar days of the receipt of the outcome of the second stage appeal and will be notified of the outcome of their appeal within 10 weeks of submission.

The outcome at each stage may be confirming or overturning the original decision. Where an appeal leads to the overturning of the decision, the appeal fee will be refunded in full, including fees from any previous appeal stages.

Can I re-take the test?

You can take the test as many times as you wish and you can do it whenever it's convenient for you, you don't need to wait a certain amount of time after you take the test in order to take it again. 

See also